tallystreasures web store FAQ section

Tally's Treasures, has have been in business since 1999 on the web. We help those with discriminating tastes and a limited budget, find and purchase some of the most unique and lovely imported and designer inspired jewelry and house hold items. Our motto is: We scour the globe, so that you don't have to!" We specialize in jewelry, crystal and baby jewelry from around the globe. Some of the countries that we get merchandise from are: Italy, Germany, Spain, India, Thailand, Nepal, Indonesia, Poland, Hungary. Our items are very limited and change constantly, so be sure to check back often.

Once payment is received and confirmed, we usually ship from 24 to 48 hours. We process all our payments securely through PayPal and Google Checkout. We have a complete business merchant account through PayPal, which allows our customers to either pay through their PayPal account or use their credit card on the secure PayPal site to purchase their items with. We ship USPS First Class or Priority as well as UPS, depending on weight and insured value.

USPS First Class, USPS Priority or Parcel Post. We also ship UPS when items are of bigger or heavier in nature.

Items may be returned for a full retund if they are deemed to be dysfuntional (do not operate the right way when you get them) or you did not receive the right size (such as with rings, etc.) when you receive them. You will have to pay for the shipping costs of the return. We will refund where appropriate the cost of the item, if it HAS NOT BEEN DAMAGED or DOES NOT show wear of any kind. Please be advised that is an item is returned through no fault of our own (as in we send you the wrong size or we ship a broken item) we have a right to charge a 15% restocking fee at our discretion. This is in the long run a benefit to our customers, so that we can keep our prices down from unnecessary frivolous returns. and "buyers remorse." Thank you for understanding.

NO. We find things all the time and grab them. Sometimes we can only get a handful of one item, so if you love something, please consider purchasing it very, very soon, since it is first come, first served....you might not find it again, when you log into our store if you wait on it. And the countries that supply us cannot be relied upon to gain access to the same exported items.

Yes. We do run periodic sales on certain items, so check back to see if anything you are interested in, is on sale. Sometimes, if we are down to the last item of that particular inventory, we will "let it go" for a bit less, just to close our books on it.

Some users do not fully go through the ENTIRE shopping and paying process and then wonder why their items have not been shipped. Please carefully proceed through ALL THE online screens and through the final PAYPAL process. You will get a confirmation order number and a confirmation that your payment has been accepted. Due to our business schedule we can't always email individuals and alert them that their payment did not go through. If we don't see a payment actually hit our business account in PayPal we CANNOT SHIP YOUR ITEM. Payment must be received for us to begin the shipping process. If you even have doubts about us receiving payment, email us at tally@tallys-treasures.com

For the most part, any item that is somewhat delicate or expensive will include insurance during shipping.

No, we really don't use dropshipping. We believe that you are entitled to your merchandise when you pay for it. We won't make you wait weeks for something just because we have to order it from a dropshipper. That isn't fair to you! That is one of the reasons that we have very limited quantities of items. We don't have a warehouse and can only hold a certain amount of items locally, so we replenish as we sell them off. A little bit at a time from our wholesalers and importers. When the items arrive, that is the only time that we load them up to our site and offer them to our customers.

These extraordinary pieces of glass are only manufactured in one region of Italy, close to Venice. There are about three islands of the coast, and Murano is the best known of them. Artisans that have lived here for many generations and have passed down their secrets in glass blowing make the most spectacular beads and crystal home decor. Each one is handcrafted and takes, as long as it takes to get it right. If there is even one imperfection after the product is made, it is smashed into bits and recycled again! Therefore, they are costly to import, and we have to take extra care in wrapping and shipping them to you. Are they worth the cost? Absolutely. They actually tend to go up in value over the years! You will find figurines, jewelry, vases, cups. lamps and chadeliers, made of these fine glasses. Most Italians will display them in a place of honor in their home usually behind glass curios and take them out only during festive occasions (such as Venetian wine glasses or decanters). You can truly know that you are special to an Italian family, if they "break out" the good Venetian glass and offer you some wine from it! : )

YES! They are cut to perfection allowing the faceting to bring out the most beautiful sparkles from within. Truly as close to a diamond as you might get. Some of the most beautiful necklaces, earrings and bracelets are made from these highly sought after crystal. Tally's Treasures, prides itself on being able to get some of the best crystals at moderate prices, so that we can pass on the savings to you. IF THEY ARE NOT SWAROVSKI we will disclose this in all our items. We do offer some non-swarovski jewelry, partly because we try to meet everyone's budget and some other jewelry is still beautiful to have. But trust us, you will fall in love with the luster, the quality and brilliance of these gorgeous crystals and soon will be seeking them out in all your jewelry items.

Glad that you loved it! Please let others know how your transaction went with us. After your transaction, you will receive a followup email through eCrater which will contain a link to leave feedback for us. Please take the time and fill out a comment about the transaction and the item you received. Other shoppers rely on you to help them decide if they want to also make a purchase through us. Thank you again for your business.